April 10 - 12, 2016
Hilton Austin, Austin, Texas

Leigh McCluskey

Senior Director, Talent & Organization Development
ServiceMaster

Leigh presently serves as the Senior Director of Talent & Organization Development for ServiceMaster, headquartered in Memphis, TN. ServiceMaster is a family of familiar consumer service companies including Terminix, American Home Shield and Merry Maids. She leads strategy, programs, operations and an internal TA PMO for recruiting north of 6,000 hires annually along with talent analytics, candidate-focused systems, university programming, recruitment marketing and employment branding.

Leigh joined ServiceMaster following multiple HR roles at Monsanto in St. Louis, MO, which culminated with her service as the Global Director of Operations for Talent Acquisition and Diversity. Prior to Monsanto, Leigh’s career included a long tenure at Delta and Pine Land Company (D&PL) in varous operational and management roles. She also worked in strategic facilities and workforce planning for Eastman Chemical Company in Kingsport, TN.

Leigh is a graduate of the Leadership America program, a national program for women, and Leadership Mississippi. She is a long-standing senior member of the Institute of Industrial Engineers and holds B.S. and M.S. degrees from Mississippi State University in Industrial and Systems Engineering. Her lean certifications came through executive programs in partnership with the University of Kentucky and the University of Michigan. Leigh was honored as a state business leader in the Mississippi Business Journal’s “Top 40 Under 40”. She currently serves on the AgCareers Advisory Board to provide industry perspective to recruitment strategies for ag-related careers.

Leigh is a strong advocate for engineering and project management expertise positioning in non-traditional roles and careers paths.



10:35 AM Accelerating Talent Acquisition Transformation with a Digital First Mindset to add Value to the Enterprise

Given that emerging markets, technology and a truly global marketplace are driving companies to deliver more effectively and creatively on talent demands from the business, ServiceMaster is no exception to developing and executing strategies for immediate impact. Join this session for a glimpse into the journey of ServiceMaster’s organizational evolution from a team of recruiters to a respected Center of Excellence across multiple brands.

This session will highlight key design elements around team structure, recruiter customer service mindset, business alignment, centers of excellence and operational drivers for the ServiceMaster team’s maturation into a high performing talent acquisition team on an accelerated timeline.
  • Strategy and tactics for business alignment and HR Business Partner collaboration
  • Organizational design and structure
  • “Digital First” mindset regarding technology, branding and candidate care


Check out the incredible speaker line-up to see who will be joining Leigh.

Download The Latest Agenda